A: Excuse me, there seems to be a problem with my order.
B: I'm sorry to hear that. What seems to be the problem?
A: I ordered the steak medium rare, but it's well done.
B: Oh, I'm so sorry about that. Let me take a look and see what I can do for you.
A: Thank you.
B: Would you like me to have it remade for you?
A: Yes, please. And could you also make sure that the next one is cooked to medium rare?
B: Absolutely, I'll make sure of it. Would you like anything else while you wait?
A: No, that's okay. Thank you.
B: Alright, I'll go ahead and take care of that for you. Again, I apologize for the inconvenience.
A: No problem, thank you for taking care of it.
A: 不好意思,我的餐點好像有問題。
B: 很抱歉,發生了什麼問題呢?
A: 我點的牛排要求是五分熟,但是現在看起來熟得很透。
B: 哦,真的很抱歉。讓我看看能為您做些什麼。
A: 謝謝。
B: 您想讓我幫您重新煮一份嗎?
A: 是的,請。另外,可以請您確保下一份是五分熟的嗎?
B: 當然,我會確保的。在等待的期間,您還需要點其他的嗎?
A: 不用了,謝謝。
B: 好的,我會幫您處理的。再次道歉給您帶來的不便。
A: 沒關係,謝謝您的處理。
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